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Terms and Conditions
TickCo Premium Seating is privately owned and in no way affiliated
with any box office, venue or other ticket agency. Our tickets
are sold at above the face value. The price printed on the
ticket will generally not be our selling price. Our prices
reflect the cost and difficulty in obtaining the premium seating
that we offer.
Policies Index
Ticket Ordering Policies
Privacy Policy
Forms of Payment
Corporate Accounts
Shipping
Cancellations / Postponements
Lost or Damaged Merchandise During Shipment
Lost or Stolen Tickets
General Policies
Weather Protection
E-mail Communication
Ticket Ordering Policies
Regular Ticket Orders
These tickets are generally in stock.
Since our online ordering function is not in "real time",
occasionally tickets that were ordered are no longer available.
If tickets that were ordered are no longer available, there is usually an option to purchase tickets in a similar seating location. Our upgrade option gives TickCo the opportunity to replace the original seats ordered with comparable or better seats at no additional cost to the customer. These seats are not returnable or exchangeable under the terms and conditions. Credit Cards are not charged until we have confirmed ticket availability. If tickets are labeled "GA" this means General Admission. In the event that you were not able to gain admission to the event with the tickets we delivered, you will need to obtain documentation from the venue stating that the tickets were unusable for us to be able to process the refund.
Orders over $5000.00 require a Credit Card Authorization Form
to be filled out by the credit cardholder and faxed back to
us along with a copy of the credit card (front and back) and
drivers license. TickCo Premium Seating reserves the right to request a Credit
Card Authorization Form at its discretion.
Once an order has been confirmed, a sales agent will contact
the customer via Email.
”Pre-Orders”
”Pre-Orders” Tickets for some events are not obtainable until
closer to the date of the event. ”Pre-Orders” involve tickets
that are purchased in advance and are not currently in stock.
Exact seating locations are not yet available so orders are
taken for general seating locations. Tickets will be delivered
as soon as we receive them. In some cases deliveries are not
made until the week of the event and occasionally as late
as the day of the event. There is no guarantee as to the date
and time tickets will be delivered other than prior to the
event. Please refer to individual event pages or call for
more information.
Once an order has been confirmed, a sales agent will contact
you via Email.
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Privacy
Policy
TickCo has created this privacy statement in order
to demonstrate our firm commitment to privacy. The following
discloses the information gathering and dissemination practices
for this website.
In some cases we require visitors to give us contact and personal
information. This information is used only in replying to inquiries
or processing orders. Our site has security measures in place
to protect against loss, misuse and alteration of the information
under our control. We are the sole owner of any personal information
we receive. Furthermore, we will NOT sell, share or rent ANY
of the information that visitors provide us with.
We collect the following information from all visitors to our
site: the name of the domain through which they access the Internet;
the date and time they access the site; and the web page that
referred them to our page. We use this information to administer
our website and to help diagnose and troubleshoot potential
server malfunctions. We also record the individual (IP) address
of the computers used to access our site in order to protect
against fraud.
External Links
This site contains links to other sites. TickCo Premium Seating
is not responsible for the privacy practices or the content
of such web sites.
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Forms
of Payment
Forms of Payment
CREDIT CARDS: We accept all major forms of credit: MasterCard,
Visa, AMEX, Discover, Diners Club, JCB and Bank Check Cards
bearing the VISA® logo. In some cases a credit card authorization
form must be filled out and returned to us along with a copy
of the cardholder’s Drivers license and credit card.
ELECTRONIC FUNDS TRANSFER: From your bank directly to ours.
CASH: This type of payment must be made in person.
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Corporate
Accounts
Corporate customers have the option of starting an account with
us. Benefits include monthly billing and working with our most
skilled and experienced agents and that's only the beginning.
We possess a strong desire to initiate and nurture long-term
mutually beneficial relationships with all of our clients. Please
contact us if you are interested in setting up this type of
account.
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Shipping
FedEx is used for all shipments and a signature is required upon delivery for every order. FedEx will NOT deliver to a P.O. Box so you must provide us with a physical street address. In some cases, we are able to send tickets via e-mail. In the event this option is available, there will be a separate fee for the digital delivery of these tickets.
Tickets generally ship two weeks before the event but may ship the week of the event, delivering very close to the event date. We may contact the customer to confirm the shipping address prior to shipment. We offer three different shipping methods:
- FedEx Priority Overnight - $19.95
- FedEx Standard Overnight - $16.95
- Digital Ticket Delivery (if applicable) - $3.95
- Local Pick Up (if applicable) - $15.00
International Orders
TickCo Premium Seating will ship internationally with some exceptions. We will contact you in the event that we cannot ship to your location. Prices to common international destinations are below. All prices are in US Dollars:
- Canada - $24.95
- UK - $50
- Australia - $50
- Mexico - $50
- Japan - $50
Delivery of Tickets
All delivery times are subject to availability in your delivery area.
Upon delivery of tickets from FedEx, customer has 48 hours to contact us about any discrepancies including damaged tickets, wrong location, event, or date. In these cases, every effort will be made to correct the problem. If the tickets ordered are no longer available, and replacement tickets are not an option, the order will be cancelled and the payment refunded. The customer must ship the tickets back to TickCo Premium Seating to receive a refund. There are absolutely no cancellations, refunds or exchanges on orders with no discrepancies.
Due to the time sensitive nature of event tickets, TickCo Premium Seating has fulfilled its contractual duty when tickets are shipped to the address provided by the client. TickCo Premium Seating is not responsible for any incorrect addresses provided by the customer or for the package being returned to sender due to the client not being available to sign for the package at the time of delivery. TickCo Premium Seating will keep packages returned by Federal Express on hand for later re-delivery to the customer. TickCo Premium Seating is not responsible for any customer caused delays in delivery after the order has been shipped.
Please note that refusal of the package does not constitute refusal of payment. You hereby agree that you are responsible for all ordered tickets where an attempt has been made to deliver them or make them available to you.
The customer is responsible to inform TickCo Premium Seating of changes in the shipping address prior to the order being shipped.
If a shipment needs to be redirected after it has been shipped, the customer may be responsible for a $10.00 address correction fee charged by Federal Express. Any shipment that is requested to be held at a Federal Express location requires a photo ID to pick-up. These shipping methods must be arranged with your sales representative.
eTicket – Digital Download
Occasionally tickets will be available for Instant Digital Download. When you order your tickets, you will receive an email within 5 minutes. That email will contain a link to the tickets, along with downloading instructions. The fee for eTicket Digital Download, when available, is $3.95 per order.
Local Pick-Up
Occasionally tickets will not be available in time to ship. In this case a $15 fee will be applied and the tickets will be left at a designated will call area for pick-up on the day of the event. A photo ID is required for all will call pickup locations.
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Cancellations
/ Postponements
"Will I be able to cancel for any reason after I place my order?"
There are no cancellations after you place an order. Once the order has been submitted all orders are final and there are no cancellations or exchanges unless noted otherwise.
"Do I get a refund if my event is rained-out, postponed or rescheduled?"
If an event is officially rescheduled, rained out or postponed, for any reason, an announcement regarding the rescheduled date, time, and any other details will be made on one or all of the following: (a) in local newspapers, (b) on local radio, (c) on our website at TickCo.com, and/or (d) on team, artist or box office website. In the event of a rainout, please retain your ticket. A replacement ticket or a refund will not be issued.
"What if my tickets are lost or stolen?"
Please take great care to safeguard your tickets. Handle them as you would cash. Lost or stolen tickets: (a) will not be replaced; (b) will not have location slips issued in replacement; and (c) cannot be replaced under any circumstances.
"What if my event is completely canceled and not rescheduled?"
If an event is canceled in its entirety and not rescheduled, tickets must be returned within 10 days of the scheduled event date. All tickets must be returned to TickCo Premium Seating for a refund. TickCo Premium Seating will refund the cost of the tickets and handling charges minus any shipping charges upon return of the unused tickets. This includes all tickets purchased via telephone, via fax, via internet or through our local office. All refunds will be made in the same manner in which payment was made. The tickets must be sent in a secured fashion (Federal Express, UPS, Certified Mail, etc.), or presented in person to our Corporate Office between the hours of 9:00 a.m. and 5:00 p.m., Monday through Friday. Please include your name and order number with the tickets you are returning. Please call to verify return address before shipping your tickets.
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Lost or Damaged Merchandise
During Shipment
If the shipment is damaged to the point
that tickets are no longer usable and cannot be replaced,
or the shipment is lost completely, TickCo Premium Seating will
refund 100% of the purchase price to the customer.
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Lost or Stolen Tickets
Please take great care to safeguard your tickets. Handle them as you would cash. Lost or stolen tickets: (a) will not be replaced; (b) will not have location slips issued in replacement; and (c) cannot be replaced under any circumstances.
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General
Policies
If it is discovered that documentation necessary to process
an order is incomplete due to customer error, the order may
be canceled even after confirmation. In this situation the customer
will be given a full refund.
All times listed are local for the event. Furthermore, all
dates and times are subject to change and should be verified
by the buyer prior to the event.
Should TickCo Premium Seating fail to deliver the full quantity of tickets purchased, TickCo Premium Seating's sole obligation or liability shall be limited to the return of any deposits and/or payments for the undelivered tickets (including shipping costs) previously made to TickCo Premium Seating pursuant to this sale. TickCo Premium Seating shall not be liable for any incidental, special, or consequential damages or for loss or expense directly or indirectly arising from TickCo Premium Seating's obligations, and customer agrees to waive any additional rights or remedies conferred upon it now or in the future under Arizona law.
Since tickets are bought and sold on an open market, prices
are subject to change at any time before order confirmation.
We reserve the right to cancel an order and give a full
refund at any time, for any reason whatsoever.
Some events and venues enforce age restrictions, i.e. "21
and over". It is the buyer's duty to determine prior to purchasing
tickets whether such a policy exists. We will not be liable
for refusal of admittance based on this type of restriction.
Furthermore, it is the customer's responsibility to determine
whether the content of an event is appropriate for either
themselves or others in their party. Some shows and concerts
have adult themes and are not appropriate for children and
others. We will not be responsible for any event with content
that shocks, offends, frightens, angers or traumatizes any
individual or group. There will be no refunds, credits or
exchanges under either of these circumstances.
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Weather
Protection
We offer weather protection for select golf and tennis events. Weather protection entitles you to a credit card refund for the full price of the ticket covered with the purchase of weather insurance minus any shipping and processing charges. Weather protection covers a rain out for the session purchased. Refund is only applicable if a session is officially rained out. If even one game in tennis events or one hole in golf events is played before a session is rained out, weather protection does not entitle you to a refund. The cost for weather protection is 15% of the ticket price. Weather protection must be purchased 10 days in advance of event. For questions regarding weather protection please call our Ticket Specialists toll free at 800.279.4444.
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E-mail Communication
By becoming a TickCo customer, you agree to receive e-mail communications from us.
E-mail communications include (but are not limited to) transactional customer service
messages related to your specific ticket purchase(s), and tailored marketing messages
informing you about tickets to sports, concert and theater events,
new site features, and promotional discounts—all to ensure a rewarding ticket-buying experience.
You may opt-out of marketing messages at any time by clicking on “Unsubscribe”
in the footer of any marketing message. Once you have opted-out,
you’ll only receive necessary customer service messages relevant
to your ticket purchase(s).
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