The Order Process
Once your order is submitted, we must confirm that the tickets ordered are available. Once we receive confirmation we will contact you to confirm the order. If there are no tickets available in the section that you requested, we will make every effort to either find seats suitable to your needs or upgrade your seating selection if possible. We never downgrade the seating location of a ticket order.

Regular Ticket Orders
These tickets are generally in stock. Since our online ordering function is not in "real time", occasionally tickets that were ordered are no longer available. If tickets that were ordered are no longer available, there is usually an option to purchase tickets in a similar seating location. Our Upgrade option will give TickCo the opportunity at its discretion to replace the original seats ordered with comparable or better seats at no cost to the customer. These seats will not be returnable or exchangeable under the terms and conditions. Credit Cards are not charged until we have confirmed ticket availability. If tickets are labeled "GA" this means General Admission.

Ticket Release Dates
On advanced ticket sales or pre-orders we must receive the tickets in our office before we ship them to our customers. You may even notice some of your friends receiving tickets before we are able to ship to you. This all depends on ticket release dates and the method of ordering. Shipping dates can vary depending on several factors:

• The box office has not yet released tickets for your section but has for others
• The box office does not ship/release all tickets on the same day
• We're waiting on our contact to fill your order
• We're waiting to find the best ticket to fill your order
• Season ticket holders often get their tickets the fastest
• Fan Club tickets often ship last

Feel free to call 800-279-4444 to check on the status of your order at any time.